FAQs
Frequently Asked Questions
| Which areas do you cover? | We cover the whole of London, covering all areas within M25, we will also consider doing work outside of London in nearby areas. |
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| What types of floors can you restore? | We restore wooden floors: original pine floor boards, solid and engineered oak & walnut floors, herringbone parquet floors, strip floors, commercial and domestic floors and many more |
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| What types of floors do you install? | We can install many different types of floors: herringbone parquet floors, reclaimed parquet floors, Oak floors, engineered floors, glued down or floating floors, commercial floors and others |
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| Do you carry out repairs? | We can repair/replace pine floor boards before the sanding process, we can repair/install engineered/oak floors before sanding. We can also repair parquet floors before restoring them. |
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| Do you visit the property to provide a quote? | Yes, we offer free visits to access the work and measure up before taking up a flooring job. We would usually send you a rough estimate first before coming out to have a look at the floor. |
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| How quickly can you start? | We are usually quite flexible and can take on a job at short notice if required. |
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| Do you apply samples of finishes when restoring wooden floors? | Yes, we can apply samples of different sheens of lacquer or hard wax oil and also 2-3 samples of stain if you wanted the floor to be stained. |
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What our customers say:
Step Flooring, and specifically Slava and his team, did a phenomenal job with our new flooring and stairs. They arrived right on schedule and executed the installation flawlessly, showcasing not just professionalism but a genuine commitment to excellence. What stood out was their approachability—every question we had was addressed, leaving us confident and informed. Exceptional service all around!
Thanks to Victor and the team for the job well done. Reclaimed parquet floor installed professionally and on time! Would highly recommend.
What a fantastic team. From start to finish they were super professional did an outstanding job. All my worries and questions were answered. The team even came back to fix something out of hours. Thank you amazing outcome
Very good service in restoring my parquet floor. Very satisfied wth the result.
Nick was really responsive with quotes and helping me decide how best to treat my floors. Andre sanded three bedrooms and entire set of stairs. He did a really fanatic job - there was a huge amount of repairs needed for the original floorboards. He did sanding, staining in English walnut and oiling throughout. He was wonderful to work with and the quality of the finish is fantastic. Would recommend!
I had the flooring in my flat changed from vinyl to engineered hardwood and could not be more pleased with the service! Because my completion date moved a few times, Nick was so kind as to pencil me in so at least I had tentative dates. The communication was great, and the standard to which the floors were fitted was fantastic (clean trims, no weird holes or gaps, etc). This job was done back in 2017 but I’ve been recommending them since.
